Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern the use of Ultramarathon.shop and purchases made through our online store.
By using this website or placing an order, you agree to these Terms & Conditions.
Nothing in these Terms limits any mandatory rights available to consumers under applicable European Union or national consumer protection law.
For questions, please contact:
1. About Ultramarathon.shop
Ultramarathon.shop is an online store specialising in endurance nutrition, hydration, recovery products, equipment and race-day essentials for ultramarathon runners, trail athletes, cyclists, triathletes and other endurance athletes.
The legal identity and official business information of the operator of Ultramarathon.shop are provided in our Legal Notice.
2. Scope
These Terms apply to:
Visitors using Ultramarathon.shop
Consumers purchasing products for personal use
Customers placing orders through our online store
Business or professional customers unless separate written terms have been agreed
Certain consumer rights, including the statutory right of withdrawal, apply only to consumers and may not apply to purchases made primarily for commercial or professional purposes.
3. Eligibility to Order
To place an order, you must:
Be legally capable of entering into a contract
Provide accurate and complete information
Provide a valid delivery address
Use a payment method you are authorised to use
Where required, we may request additional information to verify an order, prevent fraud or comply with legal obligations.
4. Product Information
We aim to provide clear and accurate product information.
Product pages may include information such as:
Product name and brand
Description
Size, flavour or variation
Ingredients
Nutritional information
Allergen information
Caffeine content
Usage instructions
Storage information
Warnings
Price
Availability
Product information may be based on information supplied by manufacturers or authorised distributors.
Manufacturers may occasionally change packaging, ingredients, formulations or instructions.
Customers should always read the current information and instructions printed on the product received before use or consumption.
If you notice a material difference between the product received and the information displayed on our website, please contact us at:
Your statutory rights remain unaffected.
5. Allergies, Health & Product Use
Products sold through Ultramarathon.shop may contain allergens or may be produced in facilities handling allergens.
Customers with allergies, intolerances, dietary restrictions or other relevant concerns should carefully review the current product label before consumption.
Information provided on Ultramarathon.shop is intended for general product information and does not constitute medical advice, diagnosis or treatment.
Products should always be used according to the manufacturer's instructions and warnings.
No product sold through Ultramarathon.shop is guaranteed to produce a particular athletic performance or race result.
6. Product Images
We make reasonable efforts to display products accurately.
However:
Packaging may change
Colours may vary depending on the screen or device
Product images may show serving suggestions
Images may not perfectly represent product dimensions
The product name, description and selected variation determine the product ordered.
7. Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee availability or reserve the product.
Occasionally, a product may become unavailable after an order has been submitted.
If this happens, we may contact you to offer an appropriate alternative or cancel and refund the affected product.
We will not substitute a materially different product without your agreement.
8. Prices & VAT
Unless otherwise stated, prices are displayed in euros (€).
Prices displayed to consumers include applicable VAT where required.
Any shipping costs or other charges applicable to an order will be shown before the customer completes the purchase.
For deliveries outside the European Union, additional import duties, taxes, customs fees or other charges may apply depending on the destination.
9. Pricing Errors
We make reasonable efforts to ensure that prices are correct.
If an obvious pricing error occurs due to a technical or human mistake, we may contact you before accepting the order.
You may then choose to proceed at the correct price or cancel the affected product or order.
If payment has already been collected for an order that is subsequently cancelled, the applicable amount will be refunded.
10. Promotions & Discount Codes
Promotional offers and discount codes may:
Apply only during a specified period
Apply only to selected products or brands
Require a minimum order value
Exclude certain products or delivery charges
Be limited to one use per customer
Not be combined with other promotions unless expressly stated
Promotional codes have no cash value and cannot normally be applied retrospectively.
We may disable a code where there is reasonable evidence of fraud, misuse or a technical error.
11. Placing an Order
Before placing an order, customers should review:
Products and quantities
Product variations
Delivery information
Shipping method
Payment method
Total price
Submitting an order creates an obligation to pay.
An automated order acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.
12. Order Acceptance
A contract is formed when we accept your order in accordance with our checkout and order-processing system.
We may refuse or cancel an order before acceptance where reasonably necessary, including where:
A product is unavailable
Payment cannot be authorised
Delivery information is incomplete
An obvious pricing error has occurred
Fraud or unauthorised activity is suspected
Legal or regulatory restrictions prevent the sale
A material product-safety issue exists
If payment has already been collected for a cancelled order, the applicable amount will be refunded.
13. Payment
Available payment methods are displayed during checkout.
Payment may be processed by third-party payment providers.
Ultramarathon.shop does not normally receive or store complete payment card numbers or card security codes.
An order will normally be processed after the required payment has been successfully authorised.
14. Shipping & Delivery
Available delivery destinations, shipping costs, delivery procedures, tracking and related information are governed by our Shipping & Delivery Policy.
Delivery options and applicable costs are displayed during checkout.
Unless another delivery period has been agreed, EU rules generally require delivery without undue delay and no later than 30 days after the contract is concluded.
15. Returns & Right of Withdrawal
Consumers purchasing online generally have the right to withdraw from an eligible purchase within 14 days from receipt of the goods, without providing a reason, subject to legal exceptions.
Full information regarding:
The 14-day right of withdrawal
Return conditions
Nutrition and sealed products
Return shipping costs
Refunds
Damaged or incorrect products
The withdrawal form
is provided in our Returns & Refunds Policy.
To contact us regarding a return:
16. Defective or Non-Conforming Products
Mandatory consumer rights concerning defective or non-conforming products remain fully applicable.
Under EU consumer rules, consumers generally benefit from a minimum two-year legal guarantee for consumer goods. If goods are faulty or do not correspond to what was advertised, legally available remedies may include repair, replacement, price reduction or refund depending on the circumstances.
Nothing in these Terms reduces or excludes those rights.
For assistance, contact:
17. Expiry Dates & Storage
Nutrition, food and hydration products may carry a best-before or expiry date.
Customers should:
Follow the manufacturer's storage instructions
Protect products from inappropriate heat, sunlight or moisture
Check packaging before consumption
Not consume products that appear opened, damaged, leaking or tampered with
Follow all expiry and safety information on the product
Where a product is intentionally sold at a reduced price because of a shorter remaining shelf life, this will be clearly communicated before purchase.
18. Product Recalls & Safety
If we become aware of a product recall or significant safety issue, we may:
Stop selling the product
Contact affected customers
Provide safety instructions
Arrange a return or replacement
Issue a refund where appropriate
Cooperate with manufacturers, distributors and competent authorities
Customers should follow any product recall or safety instructions provided.
19. Business & Professional Orders
Orders placed primarily for business, professional, commercial or resale purposes may be subject to different terms.
Separate written terms may apply to commercial arrangements, custom bundles, event orders or other individually negotiated orders.
Where separate written terms have been agreed, those terms take priority for the relevant commercial transaction.
20. Intellectual Property
Unless otherwise stated, content appearing on Ultramarathon.shop is owned by or licensed to the operator of the website.
This may include:
Logos
Text
Graphics
Website design
Original photographs
Videos
Written content
Third-party product names, trademarks, photographs and logos remain the property of their respective owners.
Content may not be commercially copied, reproduced or distributed without permission except where permitted by law.
21. Third-Party Services & Links
Ultramarathon.shop may contain links to third-party services, including:
Manufacturer websites
Courier services
Payment providers
Social media platforms
Third-party websites and services operate under their own terms and privacy policies.
We are not responsible for the independent content, availability or policies of third-party websites.
22. Website Availability
We aim to keep Ultramarathon.shop available and functioning correctly.
However, temporary interruptions may occur because of:
Maintenance
Updates
Hosting problems
Security measures
Technical failures
Internet disruption
Events outside our reasonable control
We cannot guarantee uninterrupted website availability.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
In particular, nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded.
To the extent permitted by law, Ultramarathon.shop is not responsible for loss resulting from:
Use of products contrary to their instructions
Failure to follow manufacturer warnings
Incorrect storage after delivery
Incorrect information provided by the customer
Individual athletic performance expectations
24. Privacy & Cookies
Personal data is processed in accordance with our Privacy Policy.
Cookies and similar technologies are handled in accordance with our Cookie Policy and applicable consent requirements.
25. Changes to These Terms
We may update these Terms & Conditions where necessary to reflect changes in:
Law or regulation
Website functionality
Products or services
Payment or delivery systems
Business operations
The version generally applicable to an order is the version in effect when the order was placed.
The latest version will be displayed on this page together with the date of the most recent update.
26. Governing Law
These Terms & Conditions and contracts concluded through Ultramarathon.shop are governed by Greek law.
If you are a consumer resident in another EU or EEA country, this choice of law does not remove mandatory consumer protections available to you under applicable law.
Nothing in these Terms restricts a consumer's right to bring a claim before a court having jurisdiction under applicable law.
27. Complaints & Dispute Resolution
If you have a complaint, please contact us first at:
Please include your order number and a clear description of the issue where applicable.
Consumers may also have access to recognised Alternative Dispute Resolution mechanisms and cross-border consumer assistance under applicable EU and national rules.
28. Contact
For questions concerning these Terms, products or an existing order:
Ultramarathon.shop
Email: info@ultramarathon.shop
The legal identity and official business information of the operator are provided in the Legal Notice.
Ultramarathon.shop
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