Shipping & Delivery
Last updated: September 2026
This Shipping & Delivery Policy explains how orders placed through Ultramarathon.shop are processed, dispatched and delivered.
For any questions regarding your order or delivery, please contact:
1. Shipping Destinations
Ultramarathon.shop delivers to the destinations available during checkout.
Available countries and delivery methods may vary depending on courier availability, product restrictions, transport requirements and applicable regulations.
If a country or delivery address cannot be selected during checkout, online delivery to that destination is currently unavailable.
2. Order Processing
Orders are processed after successful payment authorization.
Processing may include:
Order confirmation
Product availability checks
Picking and packing
Preparation of shipping documentation
Transfer of the parcel to the delivery provider
Orders are normally processed on business days.
Business days exclude Saturdays, Sundays and public holidays observed in Greece.
Orders placed during weekends or public holidays will normally begin processing on the next available business day.
During periods of high demand, promotions or major sporting events, processing may take longer than usual.
3. Shipping Costs
Shipping costs are calculated and displayed during checkout before payment is completed.
Shipping charges may depend on:
Destination
Parcel weight and dimensions
Order value
Delivery method
Courier service
Remote-area charges where applicable
You will always be able to review the available delivery option and applicable shipping cost before completing your order.
Any free-shipping promotion, where available, will clearly state its applicable conditions.
4. Estimated Delivery Times
Estimated delivery times may be displayed during checkout, in the order confirmation or in the shipping confirmation.
Delivery estimates normally begin from the date the order is dispatched.
Actual delivery times may vary depending on:
Destination
Courier network
Remote locations
Public holidays
Seasonal demand
Weather
Customs procedures
Transport disruptions
Events outside our reasonable control
Estimated delivery times are not guaranteed delivery dates unless a specific delivery date has been expressly agreed with Ultramarathon.shop.
Unless another delivery period has been agreed, consumer orders will be delivered without undue delay and no later than the period required by applicable law.
Under EU consumer rules, where no other delivery period has been agreed, this is generally 30 days from the conclusion of the contract.
5. Orders Required for a Race or Event
If you require an order for a specific race, competition or event, we strongly recommend ordering well in advance.
Placing an order before an event does not automatically guarantee delivery before the event date.
If delivery by a specific date is essential, please contact us before placing your order at:
A specific delivery date is considered confirmed only when expressly agreed by us.
6. Dispatch Confirmation & Tracking
Where tracking is available, you will normally receive a shipping confirmation containing a tracking number or tracking link after dispatch.
Tracking information may require some time to become active after the parcel has been transferred to the courier.
Please monitor tracking information and any notifications sent by the delivery company.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
Please ensure that your:
Name
Street and number
Postal code
City
Country
Telephone number
Email address
are correct before submitting your order.
If you discover an error, contact us immediately at:
We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once the order has entered preparation or has been transferred to the courier.
8. Failed or Uncollected Deliveries
A parcel may be returned to us where, for example:
The delivery address is incorrect or incomplete
The recipient cannot be contacted
Delivery attempts are unsuccessful
The parcel is not collected within the courier's collection period
Delivery is refused
Required customs procedures are not completed
If your parcel is returned to us, please contact:
Where permitted by applicable law, additional shipping costs caused by reshipment or circumstances attributable to the customer may need to be paid before the order is sent again.
Mandatory consumer rights remain unaffected.
9. Delivery Delays
Occasional delays may occur due to circumstances such as:
Severe weather
Public holidays
Strikes
Courier network disruptions
Customs procedures
Remote destinations
Government measures
Transport interruptions
Other events outside our reasonable control
If you have not received your order within the agreed delivery period, please contact:
Where applicable under EU consumer law, if delivery does not occur within the agreed period or within 30 days where no other period was agreed, the consumer may request delivery within an additional reasonable period.
If delivery still does not occur within that additional period, the consumer may be entitled to terminate the contract and receive a refund.
In certain circumstances where the agreed delivery date was essential, an additional period may not be required.
10. Damaged Parcels
We recommend inspecting the external condition of your parcel upon delivery.
If the parcel appears damaged, opened or tampered with, please:
Take photographs of the parcel
Keep all packaging
Photograph the shipping label
Photograph any affected products
Contact us as soon as possible
Send the information to:
Please do not consume nutrition, food or hydration products if their packaging appears opened, damaged, leaking or tampered with.
For consumer orders, responsibility for goods during transportation generally remains with the trader until the customer, or a person nominated by the customer, physically receives them, except in certain cases where the customer independently arranged the carrier.
11. Missing or Incorrect Products
If your order contains a missing or incorrect product, please contact:
Please provide:
Your order number
The product received
The product expected or missing
Photographs of the parcel and contents where appropriate
We will investigate the issue and provide an appropriate solution.
12. Lost Parcels
If your tracking information has not updated for an unusual period or you believe your parcel may have been lost, please contact:
We may need to open an investigation with the delivery provider.
If a parcel is confirmed as lost, an appropriate remedy will be provided in accordance with applicable law, which may include:
Reshipment, subject to availability
Refund
Another solution agreed with the customer
The customer will not lose statutory consumer rights because a courier used by Ultramarathon.shop loses the parcel.
13. International Orders, Customs & Import Charges
Where Ultramarathon.shop offers delivery outside the European Union, customs or import requirements may apply.
Depending on the destination, the customer may be required to pay:
Import duties
Local taxes
Import VAT
Customs clearance fees
Brokerage or administrative charges
Unless expressly stated otherwise during checkout, such external charges are not included in the shipping price charged by Ultramarathon.shop.
Customs procedures may also cause additional delivery delays.
For deliveries dispatched from Greece to destinations within the European Union, customs import duties do not normally apply.
14. Separate Shipments
In some circumstances, an order may be dispatched in more than one parcel.
This may occur because of:
Product availability
Weight or size restrictions
Packaging requirements
Different fulfilment arrangements
Where we choose to divide an accepted order into multiple parcels, the customer will not be charged additional shipping costs solely because of that decision.
15. Product Storage After Delivery
Nutrition, hydration and recovery products should be stored according to the instructions provided by the manufacturer.
Products should be protected from inappropriate conditions such as excessive heat, direct sunlight, moisture or freezing where applicable.
Do not consume a food or nutrition product if its packaging appears damaged, opened, swollen, leaking or otherwise unsafe.
16. Returns & Refunds
Returns, withdrawals, damaged products and refunds are governed by our Returns & Refunds Policy.
Mandatory consumer rights always remain unaffected.
17. Contact Us
For any questions regarding:
Order processing
Shipping
Tracking
Delivery delays
Missing parcels
Damaged deliveries
please contact:
Ultramarathon.shop
Email: info@ultramarathon.shop
Please include your order number when contacting us about an existing order.
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