SUPPORT PORTAL

Find quick answers about orders, shipping, returns, payments, products and shopping at Ultramarathon.shop.

Frequently Asked Questions

COMMON QUESTIONS

Everything You Need to Know

Answers about orders, shipping, returns, payments, products and partnerships.

1

Do you ship across Europe?
We deliver to the destinations available during checkout. Available countries, delivery methods and shipping costs may vary depending on the destination and courier service.

2

How much does shipping cost?
Shipping costs are calculated during checkout based on your destination, order and available delivery method. You will see the total shipping cost before completing your purchase.

3

How can I track my order?
Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.

4

How long does delivery take?
Delivery times depend on the destination and courier service. Any estimated delivery time shown during checkout is an estimate and may be affected by holidays, weather, courier delays or other circumstances.

5

Can I return a product?
Eligible consumer purchases may generally be returned under the applicable 14-day right of withdrawal, subject to legal exceptions. Please see our Returns & Refunds Policy for full details.

6

Can I return opened nutrition or hydration products?
Certain opened or unsealed products may not be eligible for return for health, hygiene or product-safety reasons where a legal exception applies. Contact us at info@ultramarathon.shop before returning any product.

7

What if I receive a damaged or incorrect product?
Contact us as soon as possible at info@ultramarathon.shop with your order number, a description of the issue and photographs where appropriate. We will review the issue and provide the appropriate solution.

8

What payment methods do you accept?
The payment methods currently available will be displayed during checkout.

9

Are your prices inclusive of VAT?
Prices displayed to consumers include applicable VAT where required. Any additional shipping charges are shown before completing your order.

10

Do you sell products from different endurance brands?
Yes. Ultramarathon.shop is a multi-brand endurance store offering carefully selected nutrition, hydration, recovery products, equipment and race-day essentials.

11

Are the products only for ultramarathon runners?
No. While ultramarathon is at the heart of our identity, our products are also selected for trail runners, cyclists, triathletes and other endurance athletes.

12

Where can I find ingredients, allergens and nutritional information?
Where applicable, product pages include information provided by the manufacturer. Always check the current product packaging and label before consumption, especially if you have allergies or dietary restrictions.

13

Do you offer Race Packs?
Yes. Selected Race Packs may combine endurance products into convenient packages for training and race-day use. Available packs can be found in the Race Packs section of our shop.

14

Can races, clubs or organisations contact you for partnerships?
Yes. Visit our Partnerships page or contact us at info@ultramarathon.shop to discuss potential cooperation.

Still Have Questions?

Can’t find the answer you need? Contact us and we’ll be happy to help with your order, products, shipping or general questions.

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